This privacy policy describes how skatesnatch.com and/or Skate Snatch LLC (the "site" or "we" collects, uses, and discloses your information when you visit or make a purchase the the site.

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When you or anyone visits the site, we collect certain information about your device, your interaction with the site, and any information necessary or pertaining to your purchases. We may also collect additional information when you contact us. This will be information that you give to us and information regarding your inquiry or comments. We will NEVER sell your information. We respect your privacy. If you have any questions, comments or would like to see our full privacy policy, click here.

To track your order, see your shipping confirmation email and use your tracking number along with the designated shipping company and track your product online.

Shipping within the United States:

Shipping times average 1-7 days depending on where the shipment is going.

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International shipments:

Shipping times average 7-28 days and your order may be subject to import or VAT taxes depending on your country and location. We are not responsible for paying for or providing taxes or information about shipments to a location outside of the United States. We will do our best to accommodate when we can.

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Shipment information: 

If you have received your order confirmation and not your shipping confirmation, your order is currently being processed. If you have yet to receive your shipping confirmation after 7 business days, please reach out to us at support@skatesnatch.com. If you have received your shipping confirmation but have not received your order and 7 business days, please check your shipping confirmation email to check your order status with the tracking number sent to you in your shipping confirmation email. If you have still not received your order after 14 business days, please contact support@skatesnatch.com.

All orders are processed and shipped within 7 business days after receiving your order confirmation email. Products are shipped through various shipping companies/channels and the prices and shipping times may vary. We do our best to provide an estimated shipping time based on information we receive from the shipping carrier. This estimation or any indication of shipping time is not guaranteed and may vary widely. We are not responsible for our packages after they have left our facility.

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The Skate Snatch includes a 30 day money back guarantee, meaning if you are dissatisfied with your purchase, simply contact us at support@skatesnatch.com with your shipment information or see your order confirmation email to return the product. No questions asked, no restocking fee. Once the product is returned to our facility in its original condition, you will be issued your full refund subtract any return shipping costs, or you may provide your own label and expect a full refund subtract the shipping cost.

We stand behind our lifetime warranty.

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If you believe you have received a defective product or if your product breaks, we will send you a new one, no questions asked. Fill out this contact form with a photo of your defective or broken product and we will send you a new one. 

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Please note that "a broken product" means that the product was broken and not cut or sawed open. 

If the skate snatch gets bent, this does not mean it is a defective product. The skate snatch is designed to do this. Simply bend the product back into place with a wrench, screwdriver, or any other tool. Don't be afraid to break it, it is stainless steel and meant to handle a lifetime of abuse. If it doesn't fill out our form here.